FAQs
Welcome to our FAQ section. We are very happy to have you here and as a customer.
We have tried to answer the most frequently asked questions.
Shipping and Returns
Below are some frequently asked questions regarding shipping, returns and exchanges.
How long does delivery take?
Delivery time is usually 3-7 working days, depending on your location and the shipping method chosen.
Do you ship discreetly?
Yes, we ship all orders in discreet packaging with no indication of the contents.
What are your return policies?
Unopened and undamaged items can be returned within 30 days of purchase. Please contact our customer service for return instructions.
Can I change my order after submitting it?
Once an order has been submitted, it cannot be changed. If you need to make a change, please contact our customer service team as soon as possible.
Orders
Below are some frequently asked questions about orders.
Which payment methods do you accept?
We accept a variety of payment methods including credit cards, PayPal, and bank transfers.
Can I track my order?
Yes, once your order has been shipped you will receive a tracking number via email.
Do you offer discounts for bulk orders?
Yes, we offer discounts for bulk orders. Please contact our customer service for more information.
Products
Below you will find some frequently asked questions about our products.
What should I do if my order arrives damaged?
Please contact our customer service immediately with photos of the damaged items and packaging. We will find a solution for you, be it a refund or a replacement.
Do you offer advice on choosing the right cannabis seeds?
Yes, our customer service team is available to help you choose the right cannabis seeds for your needs. Contact us by email or phone for personalized recommendations.
How can I create a customer account?
To create a customer account, click on "Register" at the top of our website and follow the instructions. You will need a valid email address and password.